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ABSTRACT
This article aims to introduce some methods to improve basic IT skills for the student of FLF along with the Technical English vocabulary for FLF studens, base on knowledge from the IT community along with personal experience. By the way of analyzing the strengths and weaknesses of Faculty Language Foreign students at present My research will outlined some general informations which are shortcomings of the IT skills for FLF student. Moreover this research will highlight the importance of Technical English knowledge. The aspects which explored are the skills and techniques required to be successful in the IT activities daily. From results of the study, I also recommend some solutions and directions which are meaningful in reality.

a study about enhancing basic it skills with technical english for flf students at hpu2
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HANOI PEDAGOGICAL UNIVERSITY N0.2
FOREIGN LANGUAGE FACULTY
A STUDY ABOUT ENHANCING BASIC IT SKILLS WITH TECHNICAL ENGLISH FOR FLF STUDENTS AT HPU2
(SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS OF THE DEGREE OF BACHELOR OF ARTS IN ENGLSH)
LE TIEN DAT
Hanoi, March 2017
ACKNOWLEDGEMENTS
I would like to express my sincere thanks to my supervisors Mrs. Nguyen Minh Phuong for the wholehearted guidance that they gave me while I was doing this research. I would love to show profound gratitude to them for their scholarly instructions, critical comments, great encouragement and valuable materials. Without these, the thesis could not have been completed.
Also, I am greatly owing to students of K40 – English major for their support. Especially, I would like to indicate my special thanks to all the lecturers of FLF for giving me the opportunity and permission to implement this thesis. My special thanks go as well to my close friends for their enthusiasm and kindness in helping me.
Last but not least, I owe a debt of gratitude to my beloved family for their support, encouragement and love, which were extremely important for the completion of this thesis.
ABSTRACT
This article aims to introduce some methods to improve basic IT skills for the student of FLF along with the Technical English vocabulary for FLF studens, base on knowledge from the IT community along with personal experience. By the way of analyzing the strengths and weaknesses of Faculty Language Foreign students at present My research will outlined some general informations which are shortcomings of the IT skills for FLF student. Moreover this research will highlight the importance of Technical English knowledge. The aspects which explored are the skills and techniques required to be successful in the IT activities daily. From results of the study, I also recommend some solutions and directions which are meaningful in reality.
STATEMENT OF AUTHORSHIP
Title:
A STUDY ABOUT ENHANCING BASIC IT SKILLS WITH TECHNICAL ENGLISH FOR FLF STUDENTS AT HPU2
I certify that no part of the above report has been copied from other person’s work without acknowledgements and that the report is originally written by me under instructions of my supervisors.
Date submitted: March 2017
Student
Supervisor
Le Tien Dat
Nguyen Minh Phuong
TABLE OF CONTENTS
LIST OF ABBREVIATIONS
Abbreviations
Meaning
HPU2
Hanoi Pedagogical University No.2
FLF
Foreign Langue Faculty
IT
Information Technology
PC
Personal computer
PART A
INTRODUCTION
I. Rationale
First of all, we know that Information Technology has been appeared in Vietnam so early, we can say that: It appears almost at the same time as the evolution of IT in the world. In here, we can mention a memorable turning point in the IT Viet Nam’s development, that was in 1997, our country has turned the “dream of Internet” into a reality by joining the global network. Up to now, Vietnam has become to be a fastest growing Internet country in the region and one of the highest growth countries in the world.
Going along with the IT development is the growth of the user community. The percentage of Internet users in Vietnam has reached more than 50% of the population, the Internet has expanded to all regions of ourcountry. Nearly 90% of people use mobile phones, more than 40% that people use the internet on their mobile phones. Now, 100% state agencies, especially education agencies, have their own website. Finally, more than 95% of schools in Vietnam have taught knowledge of IT for students.
Student is the age getting access to the internet more and more in our community. However, Vietnam has not equipped to students with skills in using the Internet during the Internet management has many shortcomings. Students become confused, get trouble about computer problems. It is particularly serious when they are not well-professional in avoiding offensive or deceptive content.
The problems of students definitely come from the first reason: The language barrier. Maybe computers and devices are now available for Vietnamese users, but IT is a pioneering field, English is always preferred and applied to this field more than any other field. Therefore, equipping yourself with the IT skills comes with English is extremely important. In each interview, the recruiter spends favor and opportunities for candidates who have the ability to communicate and English skills than the remaining candidates. So, this is the opportunity if you want to work in a company with good conditions, high salaries and a stable environment. Even if you are a Japanese company, or a multinational company, you know English and use fluently. You will still be given priority.
II. RESEARCH OBJECTIVES
To write some theoreticals for the research topic based on public knowledge.
To identify related issues base on information from user community.
To lauch some solutions to improve IT skills along with English based on personal experience and support from the community.
III. RESEARCH SCOPE
The study focuses on most problem about IT skills especially Technical English.
The target users are HPU2’s student in general and FLF’s student in particular.
IV. RESEARCH METHOD
To obtain the results of this study, the following instruments are applied: Qualitative, Inderence method, Interpretation and Report Writing.
V. RESEARCH TASKS
The study involves completing the following tasks:
To provide some IT skills required for a student.
To point out the FLF’s student’s weakness in solving IT problem.
To provide the right solutions.
To emphasis on how to acquire knowledge of Technical English.
VI. RESEARCH SINGIFICANCE
This research paper is high practical significance for HPU2’s student in general and FLF’s student in particular. It can support students a few skills when they encounter a problem related to IT. Beside that, it is very valuable in studying at school as well as in future life because IT will forever be parallel with life of anyone.
Improving IT skills and Technical English vocabulary will not be difficult if you gathered basic knowledge and you understand the importance of this knowledge in the future.
VII. DESIGN OF THE STUDY
The thesis is divided into three parts. The first part is the Introduction. The second part is the Development which includes the “Theoretical Background”, the “Common issues encountered”, the “Solution and Direction”. The last part is the Conclusion.
Part A: INTRODUCTION. This part tries to outline the Rationale, the Research Objective, the Scope, the Method, the Tasks, the Significance and the Design of the Study.
Part B: DEVELOPMENT includes three chapters.
Chapter One: Theoretical Background will provide concepts as well as some views on the issue.
Chapter Two: The Common Issues Encountered will point out some type of issues and give some cause of that.
Chapter Three: Solution and Direction will present some tutorial and direction to solve issues.
Part C: CONCLUSION provide conclusion and summary.
Finally, References.
PART B
DEVELOPMENT
CHAPTER I
THEORETICAL BACKGROUND
I.1. LITERATURE REVIEW
IT skills is one of the new skills in the era of digital technology, it includes all the fields of information technology. For some people in t–he IT industry, they will understand what IT skills people need. But with some community components, people are quite familiar with IT concepts. In fact, there is a small number of students learn outside of the specialistic IT in Vietnam, that does not have much IT skills, even basic computer skills are not well understood.
In the age of IT influencing every aspect of society, the learning of basic knowledge is becoming very necessary especially with students. Moreover, IT students as well as FLF students also need more knowledge of the technical English. It is a very modern and it is also quite difficult to update daily. Therefore, equipping students with basic IT skills and knowledge of technical English vocabulary is a very important mission to prepare for your future career.
This paper will synthesize many definitions and theories for improving basic IT skills and technical English vocabulary for students. This research paper may have many shortcomings in the implementation process, so I look forward to receiving more valuable feedback and practical comments from everyone so that I can further improve this research.
I.2. WHAT IS THE IT SKILLS ?
IT skills is a phrase that has appeared since the Internet became popular. Basically, after more than 30 years of internet development, IT skills have been defined as a set of skills that are needed in the technological age.
Here are the 10 skills required for an IT-er that seclected by website: computerworld.com in 2015
Programming/application development
Coding is the technique of installing codes related to each other by program language to create computer a program. Moreover, to learn coding (computer coding) requires art, science, mathematics and technology.
According to VTC Academy
Project management
A project is usually deemed to be a success if it achieves the objectives according to their acceptance criteria, within an agreed timescale and budget.
A key factor that distinguishes project management from just ‘management’ is that it has this final deliverable and a finite timespan, unlike management which is an ongoing process. Because of this a project professional needs a wide range of skills; often technical skills, and certainly people management skills and good business awareness.
According to APM
Technical support
Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other informatic, electronic or mechanical goods. In general, technical support services address specific problems with a product or service rather than the provision of training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over by e-mail, live support software on a website, or a tool where users can log a call or incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems. In addition, some fee-based service companies charge for premium technical support services.
According to Wiki
Web development
Web development is a broad term for the work involved in developing a web site for the Internet (World Wide Web) or an intranet (a private network). Web development can range from developing the simplest static single page of plain text to the most complex web-based internet applications, electronic businesses, and social network services. A more comprehensive list of tasks to which web development commonly refers, may include web engineering, web design, web content development, client liaison, client-side/server-side scripting, web server and network security configuration, and e-commerce development. Among web professionals, “web development” usually refers to the main non-design aspects of building web sites: writing markup and coding.
According to Wiki
Database administration
Database administration refers to the whole set of activities performed by a database administrator to ensure that a database is always available as needed. Other closely related tasks and roles are database security, database monitoring and troubleshooting, and planning for future growth. Database administration is an important function in any organization that is dependent on one or more databases.
According to Techopedia
Business intelligence
Business Intelligence (BI) are the set of strategies, processes, applications, data, technologies and technical architectures which are used to support the collection, analysis, presentation and dissemination of business information. BI technologies provide historical, current and predictive views of business operations. Common functions of business intelligence technologies are reporting, online analytical processing, analytics, data mining, process mining, complex event processing, business performance management, benchmarking, text mining, predictive analytics and prescriptive analytics and are capable of handling large amounts of structured and sometimes unstructured data to help identify, develop and otherwise create new strategic business opportunities. The goal is to allow for the easy interpretation of these big data. Identifying new opportunities and implementing an effective strategy based on insights can provide businesses with a competitive market advantage and long-term stability
According to Business News
Mobile applications and device management
Mobile device management (MDM) is the administrative area dealing with deploying, securing, monitoring, integrating and managing mobile devices, such as smartphones, tablets and laptops, in the workplace. The intent of MDM is to optimize the functionality and security of mobile devices within the enterprise, while simultaneously protecting the corporate network.
According to Mobilecomputing
Networking
Networking is a process that fosters the exchange of information and ideas among individuals or groups that share common interests. Networking may fall into one of two categories: social or business. Less commonly in finance, the term “networking” may also refer to the setting up and operation of a physical computer network
According to Investopedia
Big data
Big data is a term for data sets that are so large or complex that traditional data processing application software is inadequate to deal with them. Challenges include capture, storage, analysis, data curation, search, sharing, transfer, visualization, querying, updating and information privacy. The term “big data” often refers simply to the use of predictive analytics, user behavior analytics, or certain other advanced data analytics methods that extract value from data, and seldom to a particular size of data set. “There is little doubt that the quantities of data now available are indeed large, but that’s not the most relevant characteristic of this new data ecosystem “Analysis of data sets can find new correlations to “spot business trends, prevent diseases, combat crime and so on.”Scientists, business executives, practitioners of medicine, advertising and governments alike regularly meet difficulties with large data-sets in areas including Internet search, finance, urban informatics, and business informatics. Scientists encounter limitations in e-Science work, meteorology, genomics, connectomics, complex physics simulations, biology and environmental research.
According to Wiki
I.2.1. IT skills in education
Our ministry of education has applied a lot of IT achievements to the teaching, the management and the development of the education system. This is a big step in expanding the potential of students as well as enhanching our Education system more modern and advanced.
In teacher training
According to regulation of the Ministry of Education and Training, all teachers must know how to use a computer and achieve at least IT certificate level A. The teacher should have basic knowledge such as:
Know that how to use computers.
Know that how to use PowerPoint.
Know that how to access Internet.
Know that how to use a projector.
In the management
Applying for student’s mark management, student list management as well as management of school activities.
Use Excel to calculate.
Use Access to manage data.
Synchronize data management from school direct to the Ministry of Education and Training.
In the developing of education system
Taking step by step to master the technology and apply more modern methods by the supported computer.
Remote training system, E-teaching.
The sms center automatically informs the learning process of student to the parent.
In the educational methodology
Focusing on IT skills for all falculty in collenge and university.
Creating some IT tutorial learing for beginer.
Putting IT subject to required condition before graduated.
I.2.2. IT skills needed for student in HPU2
I.2.2.a. IT skills in theory
Apart from the general course IT teaching to students, this study will indicate the necessary IT skills to students in reality that I have found out. These skills are mainly computer skills.
IT skills is called something like “end user computing skills” or in a same word “how to use a computer”. Why do I think that ?
As I mentioned above IT skills have a lot of variety and complexity. At our students’ level, I emphasize that the skills required to achieve one of these skill. It is Technical Support. Technical Support is a skill that involves solving all the technical problems encountered while using software as well as getting a hardware failure. The basis of Technical Support skills is a mixture of:
Getting your PC to do what you want it to do.
Understanding what computer can help you, how it does that.
1. Getting your PC to do what you want it to do
Computers, they are machines have “CPU-brain” and they still need to be “Training”. Computer is a supporter, but it also needs the boss to make decisions. And the user, you-the boss, must give the job for it to do, otherwise it will not do anything either.
For example: if you tell it to type some text, it probably will not know what you want to type anything, only to help you by implement the text – the data inputted.
Then, you want it to align or change the font. The computer also only offers options, recommends for you, no permission to decide.
OK, so we are users and we are also the guides for this powerful assistant. The difficulty started here, how do we get the IT skills to guide this “heavyheaded” assistant. Learning to get your PC to do what you want to do is the first procees of equipping myself IT skills.
2. Understanding what computer can help you, how it does that
Of course, when you want to ask someone to help you, you surely must know that person’s ability to do it or not. The computer is the same, you know for sure that the computer can help you beacause you hear people say that, don’t you ?
For example: Your PC installed Office 2003, you take an hour to create a powerpoint template. But another PC, even weaker than your PC, is installed Office 2016, you can create a similar template based on itself available templates in ten minutes. So why your computer is better but it takes longer. That’s because you have not taken full advantage of your PC.
The computer is more complex than other thing, it is very annoying to know that the PC can do something but I still don’t know how to take advantage of it. Therefore, the process of understanding what your computer can do is improving your IT skills.
II.2.2.b. IT skills in fact
During the time I studying and living in HPU2, I collected some data based on times of my experience support and amount of common problems are frequently seen on social forums and social networks. I had found many shortcomings of IT skills in a HPU2’s student such as:
Skill of detect an error when using PC is not yet professional.
Skill of using Editing Software, Office working is good but isn’t expanded.
Skill of finding solution as well as tutorial is still missing.
Skill of catching up new technology is not prefered.
Skill of understanding Technical English vocabulary is not yet proficient.
In summary, I think the following IT skills are appropriate for HPU2 students:
Use: How to use software, work with computer professionally.
Detect: Confirm an error occupied when working by specialized

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